Zenetex LLC

Principal ITSM/ITIL Consultant - Chantilly, VA

1 week ago
Job ID
# of Openings
Job Location
Information Technology


ZENETEX specializes in management and technology support services for a variety of federal agencies and commercial organizations. Pending contract award, we will have an opportunity for a Principal IT Service Management Consultant to support our government customer’s ITSM practice development activities in Chantilly, VA. This position will require an active DoD Top Secret/SCI clearance with full scope poly.

Primary Duties and Responsibilities

  • Recommend strategic guidance for the evolution and design of common services and focus on the development and integration of strategic and architectural artifacts and standards
  • Use ITIL based Business Relationship Management to establish and maintain customer satisfaction
  • Verify that services and service levels are of value to the customer and that services meet agreed to needs
  • Document and execute the Demand Management process and deliver recommendations regarding appropriate capacity to meet demand 
  • Conduct workshops to inform clients about ITSM market trends and developments 
  • Assess existing IT operating models and create effective solutions when necessary
  • Participate in strategy development and the design and implementation of ITSM/ITIL tooling solutions
  • Target operating model design(s) and provide operational support in the transition to new target operating model(s)
  • Oversee organizational design & transformation (including organizational change management)
  • Utilize appropriate frameworks and models in the development of tailored material for decision-making purposes that will meet the unique needs of the customer


Education and Experience Requirements

Education & Certifications

  • Bachelor’s degree in a STEM or business - related discipline is required
  • Master’s or other advanced degree highly desired
  • ITIL v3 certification is required


  • Minimum of 5 years of recent ITSM/ITIL consulting or delivery experience in developing and/or delivering complex operational solutions
  • Minimum of 5 years of experience in process design/implementation and related industry frameworks such as ITIL v3, or COBIT 5
  • Minimum of 5 years of experience in organization design, organizational change management, training, and/or communications development
  • Minimum of 5 years of experience in managing organizational transition/transformation activities and outcomes
  • Strong presentation, verbal and written communication skills with the ability to articulate complex ideas in easy to understand business terms to all levels of management 

Security Clearance

  • This position will require U.S. citizenship and an active Top Secret/SCI clearance

ZENETEX is an equal opportunity/affirmative action employer. Qualified applicants are considered for employment without regard to age, race, sex, national origin, sexual orientation, disability, veteran status, or any other characteristic protected by law.



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