Zenetex LLC

Principal IT Service Management Consultant

Posted Date 3 weeks ago(1/29/2018 12:22 PM)
Job ID
# of Openings
Job Location
US-MD-Patuxent River
Information Technology


ZENETEX specializes in management and technology support services for a variety of federal agencies and commercial organizations. We have an opportunity for a Principal IT Service Management Consultant to support our government customer’s ITSM implementation activities in Patuxent River, MD. This position will require an active DoD Secret clearance.           

Primary Duties and Responsibilities

  • Serve as subject matter expert, possessing in-depth knowledge in the area of IT Service Management (ITSM), governance, process improvement and design, leveraging best-practice frameworks (e.g. ITIL, ISO/IEC 20000 and 27001, COBIT, Six Sigma and PMBOK), and the application of business, computer science, engineering, or the various sciences to implement efficient and effective business processes.
  • Provide business and technical knowledge to the analysis of functional requirements of highly specialized applications and operational environments, high-level functional systems analysis, design, integration, documentation and implementation advice on exceptionally complex problems that need extensive knowledge of ITSM for effective implementation.
  • Participate in all phases of process improvement and implementation of  ITSM program oversight regarding the development, planning, analysis, testing, integration, documentation, and deployment of ITSM practices across an organization
  • Document and integrate various Service Management processes including Incident Management, Request Fulfillment, Configuration Management, Change Management and Release Management and/or Service Desk and experience dealing with technical end-users in a support role
  • Conduct workshops to inform clients about ITSM market trends and developments 
  • Assess existing IT operating models and create effective solutions when necessary
  • Target operating model design(s) and provides operational support in the transition to new target operating model(s)
  • Oversee organizational design & transformation (including organizational change management)
  • Utilize appropriate frameworks and models in the development of tailored material for decision-making purposes that will meet the unique needs of the customer

Education and Experience Requirements

Education & Certifications  

  • Bachelor’s degree in a STEM or business - related discipline is required
  • Master’s or other advanced degree highly desired
  • ITIL Expert Certification is required 


  • Minimum of 5 years of recent ITSM/ITIL consulting or delivery experience in developing and/or delivering complex operational solutions
  • Minimum of 5 years of experience in process design/implementation and related industry frameworks such as ITIL, or COBIT 5
  • Minimum of 5 years of experience in organization design, organizational change management, training, and/or communications development
  • Minimum of 5 years of experience in managing organizational transition/transformation activities and outcomes
  • Strong presentation, verbal and written communication skills with the ability to articulate complex ideas in easy to understand business terms to all levels of management 

Security Clearance

  • This position will require U.S. citizenship and an active DoD Secret clearance. 

ZENETEX is an equal opportunity/affirmative action employer. Qualified applicants are considered for employment without regard to age, race, sex, national origin, sexual orientation, disability, veteran status, or any other characteristic protected by law.



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