Zenetex LLC

  • Principal ITSM/ITIL Consultant - Chantilly, VA

    Posted Date 1 month ago(1 month ago)
    Job ID
    # of Openings
    Job Location
    Information Technology
  • Overview

    ZENETEX specializes in management and technology support services for a variety of Federal agencies and commercial organizations nationwide. Our company is experiencing tremendous growth across all of our practice areas! In support of future work, we are reviewing resumes for the position of Principal IT Service Management Consultant to support the government customer’s ITSM practice development activities in Chantilly, VA. This is a contingent position - actual employment will be dictated by contract award. Candidates meeting the minimum requirements will be contacted by a member of our recruiting team. This position will require an active DoD Top Secret/SCI clearance with full-scope poly.

    Primary Duties and Responsibilities

    • Recommend strategic guidance for the evolution and design of common services and focus on the development and integration of strategic and architectural artifacts and standards
    • Use ITIL based Business Relationship Management to establish and maintain customer satisfaction
    • Verify that services and service levels are of value to the customer and that services meet agreed to needs
    • Document and execute the Demand Management process and deliver recommendations regarding appropriate capacity to meet demand 
    • Conduct workshops to inform clients about ITSM market trends and developments 
    • Assess existing IT operating models and create effective solutions when necessary
    • Participate in strategy development and the design and implementation of ITSM/ITIL tooling solutions
    • Target operating model design(s) and provide operational support in the transition to new target operating model(s)
    • Oversee organizational design & transformation (including organizational change management)
    • Utilize appropriate frameworks and models in the development of tailored material for decision-making purposes that will meet the unique needs of the customer

    Education and Experience Requirements

    Education & Certifications

    • Bachelor’s degree in a STEM or business-related discipline is required
    • Master’s or other advanced degree highly desired
    • ITIL v3 certification is required


    • Minimum of 5 years of recent ITSM/ITIL consulting or delivery experience in developing and/or delivering complex operational solutions
    • Minimum of 5 years of experience in process design/implementation and related industry frameworks such as ITIL v3, or COBIT 5
    • Minimum of 5 years of experience in organization design, organizational change management, training, and/or communications development
    • Minimum of 5 years of experience in managing organizational transition/transformation activities and outcomes
    • Strong presentation, verbal and written communication skills with the ability to articulate complex ideas in easy to understand business terms to all levels of management 

    Security Clearance

    • This position will require U.S. citizenship and an active Top Secret/SCI clearance with full-scope poly. 

    ZENETEX is an equal opportunity/affirmative action employer. Qualified applicants are considered for employment without regard to age, race, sex, national origin, sexual orientation, disability, veteran status, or any other characteristic protected by law.



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