Zenetex LLC

ARCHIBUS Customer Support Specialist

Posted Date 2 days ago(5/22/2020 8:25 AM)
Job ID
2020-3098
# of Openings
1
Job Location
US-VA-Springfield
Category
Other

Position Overview

ZENETEX specializes in management and technology support services for a variety of Federal agencies and commercial organizations nationwide. “Because Service Matters” is our corporate cultural philosophy that brings total focus to both our employees and our customers. 
We have an immediate opportunity for a ARCHIBUS Customer Support Specialist to support a major government Intelligence agency located in Springfield, VA. 

Description

  • Provide functional and technical expertise for the Agency’s entire ARCHIBUS product line for all users of the system
  • Respond to and track all user problems and issues through resolution
  • Understand internal business processes of customer 
  • Coordinate development changes necessary to complete a user request and provide customized training to specific user groups
  • Analyze trend data for ARCHIBUS issues and solutions for systemic problems and recommend improvements and technical solutions to leadership
  • Maintain and monitor data exchange among other systems

Qualifications

  • 11 - 14 years of experience in tech support with strong skills in ARCHIBUS
  • Strong workflow management and mapping skills
  • Must possess positive interpersonal skills with the ability to communicate effectively verbally and in writing
  • Must have the ability to identify and create solutions to problems in a timely manner
  • Must be able to operate independently
  • Bachelor’s degree or equivalent experience in related field

Security Clearance

  • This position will require U.S. citizenship and an active DoD TS/SCI clearance. Due to the highly classified nature of this work we are unable to consider candidates who do not hold this level of clearance.

ZENETEX is an equal opportunity/affirmative action employer. Qualified applicants are considered for employment without regard to age, race, national origin, sexual orientation, gender, gender identity and expression, disability, veteran status, or any other characteristic protected by law. 

 

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